Delivery Policy
At Geminize.co.uk we have no hidden charges and believe that the complete cost of each product should be immediately apparent to our customers. That is why we apply a flat rate charge of £2.50 to all orders placed with us. However until 31st December 2008 we will be waiving this charge.
For your security, we insist that the billing address is a Royal Mail registered address. This must also be in the UK (excluding the Channel Islands)
Although we do our best to ensure that your order reaches you as quickly as possible, we cannot guarantee delivery for a specific day.
We usually dispatch products within 24 hours of receiving them. In some cases this can take longer. Occasionally delivery times maybe affected by factors beyond our control. Please make allowances for deliveries in peak periods and to Scottish Islands.
As a general rule:
Low value items are delivered by Royal Mail First Class Post, unless they are of a size that makes it economical to send them via courier.
For your security, higher value items are normally delivered by Royal Mail First Class Recorded post or by Courier. Again this will depend on the size of the product. These deliveries will require a signature. If there is nobody available to sign for the goods, a card will be left with details of how to collect the parcel, or how to arrange for it to be redelivered.
As each order differs, we do not guarantee the use of any particular courier.
Internal
For your convenience, your order can be tracked in our system at anytime by going to the My account link on the Geminize.co.uk homepage. You will require both your email address and password to log into this feature. Please keep your details secure at all times to prevent unauthorised access to your account.
External
If your order is high value and has been sent by either First Class Recorded Post or by courier, a tracking number will be available. We will notify you of the external web address (URL) at which your order can be tracked and provide you with the Tracking Number of your parcel. This will be detailed in the second email that will confirm the dispatch of your order.
