...delivery & despatch

At Geminize.co.uk, we apply a flat rate of £2.50 to each order placed with us. This contributes towards postage and packaging charges incurred by us. However until 31st December 2008 we will be offering free delivery on all items. High value items will be dispatched by First Class Recorded Delivery or courier for your security. No additional charge will be applied in addition to our standard charge where such services are used. Certain items will carry promotion codes, when activated these will apply discounts to the carriage charge.

Please note that all orders can be tracked through "Your Account" link which can be accessed at any time through the top menu bar. Here you can monitor the progress of your order through the Geminize.co.uk system. After we have dispatched the product, items dispatched by Recorded delivery and by Courier can be tracked using our logistic partners websites. If this facility is available, you will be notified in the second email that we send to you confirming your order has been processed and dispatched.

We aim to dispatch goods within 24hrs. As we use a combination of Royal Mail, Securicor and Interlink to fulfil our orders we cannot provide exact delivery times. As an approximate guide please see below:

Items dispatched by First Class Recorded Mail or First Class Post usually arrive the day following dispatch. In some cases however it is possible for them to take up to 10 days.

For Items dispatched by Courier, we use a 24hr service. Where this service has been used, the item will usually be delivered the next working day following dispatch. Although in some instances where items are being delivered to remote locations, it may take a day longer.

If you have not received your order after 10 days following the dispatch date, please contact us. We will do everything we can to ensure that you receive your products as soon as possible.

If we consider the goods we are sending to you to be of high value, we will dispatch them for your security by First Class Recorded Post or by Courier. A signature will be required upon receipt of the goods. Please note that this service will be provided at no extra charge.

Currently we are unable to accept orders that require delivery to a Non-UK address. In addition we are unable to accept payments from payment cards that are not registered to a UK address. This is a feature that we are looking to add in the future and we are sorry for any inconvenience this may cause.

Yes, simply enter the billing address of your debit/credit card and then select the deliver to a different address option which appears when you have selected your billing address. Please note that your billing address must be a Royal Mail registered address within the UK where the card is registered. The delivery address must also be a Royal Mail registered delivery address in the UK.

If you do not find your question listed above, please see our delivery policy.